Terms & Conditions

Yoga & Pilates Classes and 1-2-1 Sessions — Terms and Conditions

  1. Bookings and Payments
  • All block booked classes and 1-2-1 sessions must be booked in advance via email, or by phone.
  • Full payment is required to secure your class block booking.
  • Discounts are available for multiple block bookings (i.e 2+ classes per week)
  • Drop in places are allocated on a first-come, first-served basis – where space is available
  • Payments are non-transferable unless otherwise agreed.
  • Regular 121 sessions may be paid via monthly invoice, or weekly
  1. Cancellations and Refunds
  • A minimum of 24 hours notice is required to cancel or reschedule a 1-2-1 session.
  • Cancellations made within less than the notice period may result in loss of payment
  • No-shows (failure to attend without notice) will be charged the full fee.
  • If the instructor cancels a class or session, you will be offered an alternative date or a full refund.
  • Class block bookings are non refundable and date specific.
  1. Late Arrivals
  • Please arrive at least 5–10 minutes early to allow time to settle before class.
  1. Health, Safety, and Responsibility
  • All participants must complete a health and consent form before attending any class or 1-2-1 session.
  • Please inform the instructor of any injuries, medical conditions, or changes to your health before each session.
  • Participation is at your own risk. The instructor cannot be held liable for any injuries sustained during classes or on the premises, except in cases of proven negligence.
  • Yoga and Pilates instruction is not a substitute for medical advice or treatment.
  1. Personal Conduct
  • Respectful and considerate behaviour is expected at all times.
  • The instructor reserves the right to refuse entry or ask anyone to leave if their behaviour is disruptive, unsafe, or inappropriate.
  1. Online and Virtual Classes
  • You are responsible for ensuring you have a safe, clear space to practise.
  • By participating in online sessions, you accept full responsibility for your own health and safety.
  • Technical issues on the client’s side (e.g., internet connection) are not the responsibility of the instructor.
  1. Privacy and Data Protection
  • All personal data and health information will be kept strictly confidential and stored securely.
  • Contact details may be used for class updates or communication about your bookings.
  • Data will never be shared with third parties without consent.
  1. Changes to Schedule
  • The instructor reserves the right to make changes to class times, formats, or venues when necessary.
  • Where possible, advance notice will be provided.
  1. Agreement

By booking or attending any Yoga or Pilates class or 1-2-1 session, you confirm that you have read, understood, and agree to these Terms and Conditions.

Massage Booking Terms and Conditions

  1. Appointments and Bookings
  • All massage sessions must be booked in advance via email, phone, or in person.
  • A valid contact number and/or email address are required to confirm your appointment.
  • Appointments are subject to availability.
  1. Payments
  • Full payment is due at the time of service unless otherwise stated.
  • Accepted payment methods: cash & bank transfer.
  1. Cancellation and Rescheduling Policy
  • At least 24 hours’ notice is required to cancel or reschedule an appointment.
  • Cancellations made with less than 24 notice may be charged at 100% of the service charge.
  • No-shows (failure to attend without notice) will be charged at 100% of the service charge.
  1. Late Arrivals
  • If you arrive late, your session may be shortened to ensure the next client is not delayed.
  • Full payment for the original booking time is still required.
  1. Health and Safety
  • Please inform your therapist of any medical conditions, allergies, or injuries before your session.
  • The therapist reserves the right to refuse or discontinue treatment if it is deemed unsafe or inappropriate.
  • Massage therapy is not a substitute for medical treatment or diagnosis.
  1. Client Conduct
  • Respectful behavior is required at all times.
  • Please arrive 5 minutes prior to your scheduled appointment time.
  1. Therapist Rights
  • The therapist reserves the right to decline or terminate a session for any reason, including health concerns or client conduct.
  • If the therapist cancels your appointment, you will be offered a full refund or the option to reschedule.
  1. Gift Vouchers and Packages
  • Gift vouchers are valid for 12 months from the date of purchase.
  • Vouchers are non-refundable and non-transferable.
  • Expired vouchers cannot be redeemed.
  1. Privacy Policy
  • All client information is kept strictly confidential and used only for booking and treatment purposes.
  • Personal data will not be shared with third parties without consent.
  1. Agreement

By booking a massage appointment, you agree to these Terms and Conditions.